Warranty Information, Owners Guides & Spare Parts

Rheem systems are backed by a national network of after sales professionals. If your product is still within its warranty period and you need a Service Technician - call 0800 657 336.
Rheem warranty periods are applicable from date of installation. 
* Domestic = when the appliance is installed in a singe family domestic dwelling.
** refer to installation manual for details
na = not applicable

 

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WARRANTY GUIDE 
Description

Owner's

Guide

Spare 

Parts 

Guide

All Warranty periods are in years (parts/labour)

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Electric Water Heaters
             
Low Pressure Electric - Copper including Dairy 5 1/1 1 na na
Low Pressure Electric - Vitreous Enamel - Domestic* 7 1/1 3 na na
Low Pressure Electric - Vitreous Enamel - Non-domestic 3 1/1 1 na na
Mains Pressure Electric (excluding Optima, Solar Tank & Stainless Steel) Domestic* 7 1/1 3 na na
Mains Pressure Electric (excluding Optima, Solar Tank & Stainless Steel) Non-domestic 3 1/1 1 na na
Mains Pressure Electric - Stainless Steel - Domestic* 10 1/1 3 na na
Mains Pressure Electric - Stainless Steel - Non-domestic 3 1/1 1 na na
Mains Pressure Electric - Optima - Domestic* 10 3/3 5 na na
Mains Pressure Electric - Optima - Non-domestic 5 1/1 1 na na
Mains Pressure electric 400L - Domestic* 5 1/1 1 na na
Mains Pressure electric 400L - Non Domestic 1 1/1 1 na na
Mains Pressure Electric Calorifier - Domestic* 7 1/1 3 na na
Mains Pressure Electric Calorifier - Non-domestic <76C 3 1/1 1 na na
Gas Water Heaters

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Mains Pressure Gas - Domestic* (excludes Continuous Flow and Raypak) 5 1/1 1 na na
Mains Pressure Gas - non-Domestic (excludes Continuous Flow and Raypak) 3 1/1 5 na na
Rheem Stellar - Domestic* 10 1/1 1 na na
Rheem Stellar - Non-domestic 5 1/1 1 na na
Rheem Continuous Flow - Domestic* na 3**/3** na 10 na
Rheem Continuous Flow - Non Domestic na 1/1 na 1 na
Guardian Warm Water na na 1/1 na 1 2/2
UV Disinfection na na 1**/1** na na na
Tankpak Pump C controller na na 1/1 na na na
Solar & Heat Pump Water Heaters

Owner's

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Premier Solar Loline - Domestic* 5 1/1 3 na 5
Premier Solar Loline - Non Domestic 3 1/1 1 na 5
Heat Pump – Domestic* 5 1/1 3 na na
Heat Pump – all other applications 3 1/1 1 na na
Commercial Heat Pump na 1/2 na na na
Boiling & Chilled Water Units

Owner's

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Lazer Office, Eco and Commercial Models 5 2/2 2 na na
On-Tap Series Underbench Boiling Water Unit 5 2/2 2 na na
On-Tap Series Chiller Unit 2 2/2 2 na na
Zip - Manual Boiling Water Unit 5 1/1 1 na na
Raypak Spa & Pool Heaters

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Residential models (under 500 MJ, including spartan and premium). Domestic* na 3/1 na na na
Residential model (under 500 MJ, including spartan and premium). Non-Domestic. na 6 mths / 6 mths na na na
Commercial models more than 500 MJ. Non-Domestic. na 1/1 na na na
Commercial Products

Owner's

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Heavy Duty Commercial (including Gas, Electric & Storage Tanks) - Commercial 5 1/1 1 na na
Heavy Duty Commercial (including Gas, Electric & Storage Tanks ) - Domestic* 10 1/1 5 na na
Raypak Water Heaters na 1/1 na 5** na

Updated October 2017