Spare Parts Guide

You’ve been redirected from the Hermetic website.  Hermetic is a division of Rheem. Rheem is New Zealand’s largest manufacturer of water heater elements.

For information on spare parts refer to the spare part guides in the table below. For any questions, contact Rheem on +64 9 829 0440

 
WARRANTY GUIDE 
Description

Owner's

Guide

Spare 

Parts 

Guide

All Warranty periods are in years (parts/labour)

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Exchanger

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Cartridge

Electric Water Heaters
             
Low Pressure Electric - Copper including Dairy 5 1/1 1 na na
Low Pressure Electric - Vitreous Enamel - Domestic* 7 1/1 3 na na
Low Pressure Electric - Vitreous Enamel - Non-domestic 3 1/1 1 na na
Mains Pressure Electric (excluding Optima, Solar Tank & Stainless Steel) Domestic* 7 1/1 3 na na
Mains Pressure Electric (excluding Optima, Solar Tank & Stainless Steel) Non-domestic 3 1/1 1 na na
Mains Pressure Electric - Stainless Steel - Domestic* 10 1/1 3 na na
Mains Pressure Electric - Stainless Steel - Non-domestic 3 1/1 1 na na
Mains Pressure Electric - Optima - Domestic* 10 3/3 5 na na
Mains Pressure Electric - Optima - Non-domestic 5 1/1 1 na na
Mains Pressure electric 400L - Domestic* 5 1/1 1 na na
Mains Pressure electric 400L - Non Domestic 1 1/1 1 na na
Mains Pressure Electric Calorifier - Domestic* 7 1/1 3 na na
Mains Pressure Electric Calorifier - Non-domestic <76C 3 1/1 1 na na
Gas Water Heaters

Owner's

Guide

Spare 

Parts 

Guide

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Mains Pressure Gas - Domestic* (excludes Continuous Flow and Raypak) 5 1/1 1 na na
Mains Pressure Gas - non-Domestic (excludes Continuous Flow and Raypak) 3 1/1 5 na na
Rheem Stellar - Domestic* 10 1/1 1 na na
Rheem Stellar - Non-domestic 5 1/1 1 na na
Rheem Continuous Flow - Domestic* na 3**/3** na 10 na
Rheem Continuous Flow - Non Domestic na 1/1 na 1 na
Guardian Warm Water na na 1/1 na 1 2/2
UV Disinfection na na 1**/1** na na na
Tankpak Pump C controller na na 1/1 na na na
Solar & Heat Pump Water Heaters

Owner's

Guide

 

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Premier Solar Loline - Domestic* 5 1/1 3 na 5
Premier Solar Loline - Non Domestic 3 1/1 1 na 5
Heat Pump – Domestic* 5 1/1 3 na na
Heat Pump – all other applications 3 1/1 1 na na
Commercial Heat Pump na 1/2 na na na
Boiling & Chilled Water Units

Owner's

Guide

 

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Lazer Office, Eco and Commercial Models 5 2/2 2 na na
On-Tap Series Underbench Boiling Water Unit 5 2/2 2 na na
On-Tap Series Chiller Unit 2 2/2 2 na na
Zip - Manual Boiling Water Unit 5 1/1 1 na na
Raypak Spa & Pool Heaters

Owner's

Guide

 

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Exchanger

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Residential models (under 500 MJ, including spartan and premium). Domestic* na 3/1 na na na
Residential model (under 500 MJ, including spartan and premium). Non-Domestic. na 6 mths / 6 mths na na na
Commercial models more than 500 MJ. Non-Domestic. na 1/1 na na na
Commercial Products

Owner's

Guide

 

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Heavy Duty Commercial (including Gas, Electric & Storage Tanks) - Commercial 5 1/1 1 na na
Heavy Duty Commercial (including Gas, Electric & Storage Tanks ) - Domestic* 10 1/1 5 na na
Raypak Water Heaters na 1/1 na 5** na

Updated January 2017